Update June 2020

Our plans for reopening! 

We are planning a phased return to ensure we reopen with due caution and care, and only when we are confident it is the right thing to do. Our primary concern will always be the health and safety of our volunteers, staff, and the communities we serve.  For now we are hoping that:

» the Guild Shop and Spring Gallery will reopen in August

» the Main Gallery will reopen in the autumn

» the Theatre will reopen in early 2021 with limited capacity on a limited number of evenings.

Our Community Pottery remains open for pre-arranged kiln firing and clay sales - please contact info@thepoly.org for more information.

Update for ticketholders 

We continue to work behind the scenes with artists, performers and promoters to reschedule dates postponed by Covid-19. Existing tickets will be valid for new dates and we will be in touch as updates become available. 

We have emailed everyone who holds tickets with the options available to them, but if you booked in person at the box office we might not have your contact details. You can use your ticket to support The Poly, or you can request a refund. Please let us know what you would like to do on info@thepoly.org or 01326 319461. If we can’t pick up, please do leave a message - we will get back to you. 

Supporting The Poly during our closure

We are incredibly grateful to everyone who is supporting The Poly during our closure through donating tickets, taking credit notes or joining as members. We have been deeply moved by the kind messages and acts of support we have received. We wanted a way to say thank you, so have launched a new campaign to keep all our spirits up - our Windows of Thanks. Find out all the ways you can support The Poly and be part of our Windows of Thanks here >> 

Refunds

We do understand that in these uncertain times you might need to request a refund. Please get in touch at info@thepoly.org or 01326 319461 with your transaction number. 

Keep in touch

Follow @PolyFalmouth on social media 
Sign up to our mailing list by emailing info@thepoly.org. 

 

FAQ

Got a question for us? Please read our frequently asked questions below, and if we haven't answered your query, please do complete our 'contact us' form on the page above. 

Current Opening Hours: entirely closed

Normal Opening Hours

Monday - Open 5pm for evening screenings 
Tuesday - Saturday - 10am to close (dependent on evening events)
Sunday - closed

Phone: 01326 319461

Email: info@thepoly.org

 

Our Poly Fund

We add a £1 Poly Fund levy to each ticket to our events, courses and workshops which is donated directly to our registered charity fund. This fund helps to to safeguard the future of our grade II* Listed Building, and enables us to continue to support both our local community, and improve your experience here at The Poly. 

 

Booking Fees

A £0.50 ticketing system charge applies to all tickets bought online and over the phone. As a charity, we charge this fee to cover the costs from our system provider - we don’t charge this to make a profit. 

We do not offer refunds on films, live events or workshops. If the event you were attending is sold out and we are able to re-sell your tickets to another customer, we can issue you a credit note for the ticket price only (excluding any booking fees and Poly Fund.)
 
If you have purchased a place on one of our regular pottery courses, we may be able to move you onto a course on a later date at the manager's discretion, provided it is being run again. We are happy to refund or exchange any retail purchases made through our Guild shop within 30 days, on proof of a valid receipt. 
  

Location

We are located in the centre of the town at 24 Church Street, Falmouth TR11 3EG.

By car - the closest car parks to The Poly are at Well Lane, Church Street and at Events Square.

By train - the nearest station is Falmouth Town, which is approximately 15 minutes walk away.

Access

The Poly is a listed building and disabled access is extremely limited. We regret that the building is not currently accessible for wheelchair users. We are working hard to enable access for all.

If you (or someone for whom you are an essential carer for) have other needs, we will do our best to make your visit to The Poly easier and enjoyable. Please contact a member of staff on 01326 319461, or send an email to info@thepoly.org to discuss your visit and your needs.

We offer a complimentary ticket to essential carers accompanying a person with disabilities, please contact our Box Office to arrange this. Please note that the complimentary ticket will incur a £1.00 Poly Fund levy.